How can we help?
Questions about a Velqorunex™ pet grooming comb, an existing order, payment, shipping, tracking, a return, or a refund? Contact our customer care team for assistance.
Choose the best way to reach us.
For faster service, include your order number and the email address used at checkout whenever your question relates to an existing purchase.
Email Customer Support
For product details, order assistance, shipping, returns, refunds, or general inquiries, email service@velqorunex.com. We aim to respond to customer-service inquiries within 24 hours.
Telephone Support
Call +86 132-7231-3697. Our published customer-service hours are 8:00 AM – 10:00 PM daily. International calling rates may apply.
Existing Orders
Include your order number, the checkout email address, the relevant product name, and a short description of your question so we can locate and review the order.
Shipping & Tracking
If a shipment is late or tracking appears inactive, send your order number and any available tracking details. We will review the information and contact the relevant carrier or fulfillment partner where appropriate.
Damaged, Defective, Incorrect, or Incomplete Items
Contact us promptly, preferably within 7 calendar days of delivery. Include your order number, a description of the issue, clear photos or videos of the grooming tool and its components, and photos of the packaging or shipping label where appropriate.
After review, we will provide a suitable resolution for a confirmed issue attributable to us in accordance with our Return & Refund Policy.
Product Appearance & Fit
Slight differences in color tone, surface finish, tooth spacing, handle shape, dimensions, or weight may occur because of manufacturing tolerances and photography. If you have questions about a product’s suitability for a particular coat type, check the individual listing or contact us before use.
Before Sending a Return
Please contact customer support before mailing any returned item. Our registered business address is not automatically the return warehouse. If your return is approved, we will supply the correct return destination and instructions.
Customer Service Hours & Response Time
Our customer-service hours are 8:00 AM – 10:00 PM daily, and we aim to respond to inquiries within 24 hours. Inquiries requiring information from a shipping carrier, payment provider, or other third party may take additional time to resolve.
Need help with anything?
For grooming-tool questions, payment, tracking, returns, refunds, or privacy requests, our support team is available daily from 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours.