Frequently Asked Questions
Helpful answers about Velqorunex™ pet grooming combs, product specifications, careful use, checkout, delivery, tracking, returns, refunds, and customer service.
Everything you need to know.
These answers summarize our standard store policies. The applicable product page and linked policy pages contain additional details.
Who operates Velqorunex™?
Velqorunex™ is owned and operated by Changsha Xinyueyou Network Technology Co., Ltd..
What products does Velqorunex™ sell?
We specialize in pet grooming combs and brushes with different shapes, handles, brushing surfaces, and color options for routine coat care.
Are all grooming combs made from the same materials?
No. Materials, pin or tooth design, handle construction, and dimensions vary by product. Refer to the specifications shown on the specific product page.
Can the combs be used on both dogs and cats?
Suitability depends on the grooming tool and your pet’s coat, skin, size, and tolerance. Check the intended use and directions on each product page. Never assume every comb is suitable for every pet.
How should I introduce a new grooming tool?
Start with short, gentle sessions and allow your pet to become comfortable with the tool. Avoid pulling on tangles and stop if your pet shows signs of discomfort. Seek professional help for severe matting or skin problems.
How do I clean a pet grooming comb?
Remove collected fur after use and follow the care instructions for the specific model. Do not immerse or machine wash a product unless the product listing specifically confirms that it is suitable for that cleaning method.
Will the product look exactly like the photos?
We make reasonable efforts to show accurate images and specifications. Minor differences in color, surface finish, molding, handle shape, tooth or bristle appearance, dimensions, and weight may occur because of photography, display settings, and manufacturing tolerances.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days.
How long does standard U.S. shipping take?
For supported United States destinations, estimated transit time is generally 10–15 business days after dispatch. Processing time is additional; delivery estimates are not guaranteed dates.
How much does shipping cost?
Available shipping methods and any applicable charges are displayed during checkout before payment is submitted.
Where are orders dispatched from?
We may dispatch orders from our facilities or designated fulfillment partners, depending on inventory, destination, and product location. The shipping origin may differ from our registered business address.
Will I receive tracking details?
When your order is dispatched and tracking becomes available, shipping information will normally be sent to your checkout email address.
What if tracking does not update?
Email service@velqorunex.com with your order number. We will review the shipment information and contact the carrier or fulfillment provider when appropriate.
What if tracking says delivered, but I did not receive the parcel?
Check your mailbox, delivery area, building reception, household members, and neighbors. If you still cannot locate the parcel, contact support with your order number for review.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but cannot guarantee changes once packing or fulfillment has started. Successful pre-fulfillment cancellations do not incur a cancellation fee.
How long is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.
Can I return a grooming comb if I change my mind?
An eligible preference-based return should generally be unused, complete, and in original condition. Opening the shipping package alone does not automatically remove eligibility. Used grooming tools containing pet hair or other signs of use may not meet preference-return conditions. Statutory rights and confirmed product faults are handled separately.
Where should I send a return?
Do not automatically send items to our registered company address. Contact customer support and wait for return authorization and the correct return address.
Who pays return shipping?
For a change-of-mind return, the customer is generally responsible for return shipping. When an issue is confirmed to be attributable to us, we provide an appropriate resolution without passing on additional costs caused by that error.
When will my approved refund be issued?
Once an authorized return has been received, inspected, and approved, we normally initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the amount.
What if my grooming comb arrives damaged or incorrect?
Contact service@velqorunex.com promptly, preferably within 7 calendar days of delivery, with your order number and clear photos or videos. We will review the issue and provide an appropriate solution for a confirmed error attributable to us.
How do I reach customer service?
Email service@velqorunex.com or call +86 132-7231-3697. Our service hours are 8:00 AM – 10:00 PM Daily; we aim to respond within 24 hours.
Need help with anything?
For grooming-tool questions, payment, tracking, returns, refunds, or privacy requests, our support team is available daily from 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours.