Return Window

Eligible purchases can be returned within 30 calendar days after confirmed delivery, subject to the conditions below. Contact us before the return period expires. Applicable consumer rights are not restricted by these standard conditions.

Starting a Return Request

Before sending anything back, email service@velqorunex.com and include your order number, product name, reason for return, and relevant photos or videos when appropriate.

For damaged, incomplete, or incorrect deliveries, include photos of the grooming tool, its included components, packaging, and shipping label when relevant. Customer support will review the request and provide instructions.

Return Eligibility

Except for defective, damaged, incorrect, incomplete items and rights protected by law, preference-based returns should generally be:

• Unused and in original condition.
• Complete, unaltered, and free of customer-caused damage.
• Returned with included removable heads, guards, caps, accessories, and other original parts.
• In original protective packaging where reasonably possible.
• Clean and suitable for reasonable inspection and resale, without pet hair or other signs of use.
• Accompanied by proof of purchase or the order number.

Opening an external shipping package does not by itself make an otherwise unused and complete item ineligible for return.

Product Appearance & Normal Variations

Minor differences in color tone, handle surface, bristle or tooth configuration, molded details, dimensions, or weight may result from manufacturing tolerances or photography and are not automatically defects.

If you prefer a different size, grip, color, or grooming-head style, you may still request an eligible preference-based return during the 30-day period.

Return Authorization & Address

Do not automatically return packages to our registered business address. The registered address is not necessarily the designated return location.

After approval, customer care will provide the appropriate warehouse address and return instructions. Unauthorized or incorrectly addressed returns may be delayed, rejected, or lost.

Non-Returnable Items

Preference-based returns may not be accepted for customized products, clearly marked final-sale merchandise, gift cards where applicable, or items materially altered, used, missing major components, damaged after delivery for reasons not attributable to us, or unsuitable for inspection or resale.

Discounted items are not automatically final sale. These conditions do not override non-waivable consumer rights or applicable remedies for confirmed product problems.

Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order promptly. If an item is damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days of delivery where possible and provide your order number and supporting photos or video.

Once a problem attributable to us has been confirmed, we will provide an appropriate replacement, reshipment, refund, return, or another suitable solution at no additional cost caused by that error. The suggested reporting period does not restrict statutory rights.

Return Shipping Costs

For preference-based returns, including a change of mind or an incorrect customer selection, customers are generally responsible for return shipping. Original shipping charges are generally not refundable in these cases.

When a confirmed problem is attributable to us, we address eligible shipping costs as part of the resolution. No restocking fee is charged for an approved return.

Returning Your Package

For preference-based returns, use a reliable, trackable shipping service and keep the shipping receipt and tracking number until processing is complete. We cannot guarantee receipt of parcels mailed without tracking or to an unauthorized address.

Inspection & Refund Timing

After an authorized return is received at the designated location, we may inspect it to verify the conditions. Once the item is received, inspected, and approved, we normally initiate the eligible refund to the original payment method within 5–10 business days.

Your financial institution or payment provider may take additional time to display the credit.

Refund Method

Approved refunds are normally made to the original payment method. If the original method cannot receive funds, our team will work with the payment provider on an appropriate permitted alternative.

In certain confirmed-error situations, we may approve a refund or replacement without requiring a physical return after review.

Exchanges

Exchanges depend on available inventory and the specific grooming comb model. Differences in color or finish may occur across manufacturing batches. If a direct exchange is not possible, we may ask you to complete an approved return and place a new order.

Order Cancellation

Request changes or cancellations as soon as possible after ordering. We will make reasonable efforts to cancel before fulfillment, but cannot guarantee cancellation after packing or processing starts.

We do not charge a cancellation fee for orders successfully canceled before fulfillment.

Consumer Rights

This policy describes our standard procedures. It does not remove, restrict, or override consumer remedies, statutory warranties, or other rights that applicable law does not allow businesses to exclude.