Order Processing

After payment confirmation and any needed order verification, orders are normally processed within 2–4 business days. During holidays, promotional events, or periods of unusually high demand, processing may take up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from carrier transit time.

Estimated U.S. Delivery

For supported U.S. destinations, estimated standard carrier transit time is generally 10–15 business days after dispatch. The total estimated delivery period includes both processing and transport.

Estimates are not guaranteed arrival dates. Carrier interruptions, weather, customs, holidays, remote locations, and factors outside our control may affect timing.

Shipping Charges

Available shipping methods and their charges are calculated and displayed during checkout according to your destination and available services. You can review the delivery charge and total order amount before paying.

Fulfillment & Shipping Origin

Orders may be shipped from our facilities or designated fulfillment partners, depending on stock location, package needs, and destination. The origin shown on a parcel may differ from the registered business address of Changsha Xinyueyou Network Technology Co., Ltd.

Items from a single order may occasionally arrive in separate parcels with different tracking numbers.

Tracking Your Shipment

After dispatch, tracking details are normally emailed to the address used at checkout when available. A carrier may need time after label creation before tracking movement appears.

Shipping Address Changes

Check your name, full shipping address, unit number, ZIP code, and contact details before placing an order. If something is wrong, contact service@velqorunex.com as soon as possible.

We will make reasonable efforts to update details before fulfillment starts, but changes cannot be guaranteed once an order is being packed or shipped. Reasonable reshipping charges may apply if an incorrect or incomplete address supplied by the customer causes redelivery.

P.O. Boxes, APO/FPO & U.S. Territories

Availability for P.O. boxes, APO/FPO destinations, and U.S. territories depends on the applicable carrier and service. Supported delivery options will normally appear during checkout. If no shipping method appears, delivery may not be available to that address.

Delayed or Inactive Tracking

Tracking updates can pause while parcels move between facilities or carriers. If tracking is inactive for an unusually long time or a shipment is significantly delayed, send us your order number. We will review the information and contact relevant providers where appropriate.

Lost Shipments

If a parcel appears lost in transit, contact customer support. After reviewing available tracking and confirming the issue, we will provide an appropriate replacement, refund, reshipment, or another reasonable resolution.

Delivered but Not Received

If tracking shows Delivered but you cannot locate the parcel, first check your mailbox, usual delivery area, entrances, household members, building reception, neighbors, and the carrier when appropriate.

A Delivered scan does not automatically prevent a review of your claim. Contact us with your order number if the parcel still cannot be found.

Damaged, Incomplete, or Incorrect Orders

Velqorunex™ grooming combs and brushes may have teeth, pins, bristles, handles, protective caps, or detachable parts depending on the model. Please check the product and any included parts soon after delivery.

If there is damage, a missing component, an incorrect item, or a material mismatch with the listing, contact support promptly and include your order number, clear images or video, packaging photos, and the shipping label where appropriate. When an error attributable to us is confirmed, an appropriate solution is provided without additional costs caused by that error.

International Delivery & Import Charges

We primarily serve customers in the United States. If another destination is offered at checkout, available services will be shown before purchase. Where international import duties, taxes, brokerage charges, or similar fees apply and are not included at checkout, they are generally the recipient’s responsibility.