Information We Collect

Depending on your interactions with Velqorunex™, we may collect or process:

• Contact information such as name, email address, phone number, shipping address, and billing address.
• Order and transaction details such as purchased grooming combs, quantity, order value, shipping, returns, refunds, and payment status.
• Customer account information where account functionality is used.
• Customer-service messages, inquiries, and information voluntarily supplied to us.
• Technical and usage information including IP address, browser, device type, operating system, cookie identifiers, pages viewed, referring URLs, and website interactions.
• Advertising and measurement information such as campaign identifiers, ad interactions, product views, add-to-cart activity, checkout events, purchase events, and attribution data where those technologies are enabled.
• Payment information processed through Shopify and applicable payment providers; we do not retain complete card numbers on our own servers.

How Information Is Collected

Information may be received directly from you, automatically from cookies and similar website technologies, or from Shopify, payment providers, shipping carriers, fulfillment partners, security providers, and other services involved in transactions.

When advertising, analytics, or attribution tools are enabled, information may also be collected or received from the relevant service providers, including AppLovin where used.

Purposes for Using Information

• Processing purchases, checking payment status, preparing and delivering orders.
• Sending transactional messages, confirmations, dispatch notifications, and tracking details.
• Assisting with product questions, cancellations, exchanges, returns, and refunds.
• Protecting accounts, investigating fraud, and maintaining website security.
• Understanding website usage, maintaining operations, and improving product and checkout experiences.
• Measuring advertising results, conversions, and attribution where enabled and permitted.
• Supporting advertising campaigns, including targeted advertising where lawful and consistent with users’ choices.
• Meeting tax, accounting, recordkeeping, legal, and dispute-resolution requirements.

Cookies, Pixels & Similar Technologies

Our Shopify store and service providers may use cookies, pixels, scripts, APIs, server logs, and related tools for shopping-cart functionality, preferences, security, analytics, advertising, fraud prevention, and attribution. Some technologies are essential for running the store; others are optional and may require notice, consent, or an opt-out mechanism under applicable law.

Where required, non-essential advertising or measurement technologies are subject to applicable consent choices. Available cookie or privacy controls, if displayed, can be used to manage supported preferences. Restricting essential website functionality may affect cart and checkout operation.

AppLovin Advertising & Measurement

Velqorunex™ may use AppLovin Corporation (AppLovin) for advertising, attribution, analytics, campaign optimization, measurement, and fraud prevention. When the relevant tools are enabled, AppLovin may collect or receive IP addresses, browser or device details, cookie or advertising identifiers, referral data, advertisement interactions, website events, product views, cart activity, checkout activity, and purchase or conversion information, depending on the integration.

Such data may support campaign performance measurement, attribution, optimization, security, and advertising, including interest-based advertising where permitted. We apply legally required consent and privacy choices to this processing.

For details about AppLovin’s practices, visit AppLovin Privacy Information.

Service Providers & Disclosures

Personal information may be made available when reasonably necessary to Shopify, payment service providers, banks, carriers, warehouses, fulfillment partners, customer-service and communications providers, hosting and security services, analytics, advertising and measurement providers (including AppLovin when enabled), professional advisers, and authorities where required or permitted by law.

Providers may process data in accordance with applicable contracts, their own policies, and law. We do not rent personal information to unrelated third parties for their independent use.

Sale, Sharing & Targeted Advertising

Certain transfers or disclosures to advertising, measurement, attribution, or analytics partners through cookies, pixels, APIs, or comparable technologies may qualify as a sale, sharing, targeted advertising, or cross-context behavioral advertising under particular U.S. privacy laws, even when no money changes hands.

Eligible users may request applicable opt-outs using available privacy controls or by emailing service@velqorunex.com. Where legally required, we recognize applicable privacy choices and supported opt-out preference signals.

Shopify

Our store operates using Shopify e-commerce infrastructure. Shopify and applicable service providers may process information required for carts, checkout, payments, order processing, customer accounts, fraud prevention, and store security under applicable terms, privacy notices, and law.

Data Retention

We retain personal information for as long as reasonably necessary for order management, customer service, tax and accounting records, permitted measurement, fraud prevention, dispute resolution, and legal obligations.

Retention varies with data category, purpose, applicable requirements, and providers. We avoid retention longer than reasonably necessary unless a longer period is required or permitted.

Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights to request access, correction, deletion, or portability of certain personal information; to opt out of certain sales, sharing, targeted advertising, or profiling; to withdraw consent where appropriate; and to appeal certain decisions. Eligible requests are handled without unlawful discrimination and may be subject to lawful exceptions and verification.

Submitting a Privacy Request

Send requests to service@velqorunex.com with the subject Privacy Request. Describe the request clearly enough for us to identify and process it. We may request reasonable verification or proof of authorized-agent status where appropriate.

Never send your full payment-card number, card security code, online banking password, or other highly sensitive credentials by email.

Marketing Communications

If you have independently chosen to receive optional promotional communications, you may unsubscribe using the instructions within those messages or by contacting us. Necessary transactional communications about orders, payments, shipments, customer support, privacy requests, and security may still be sent.

Information Security

We use reasonable administrative, technical, and organizational safeguards to reduce risks of unauthorized access, alteration, disclosure, loss, destruction, and misuse. Access is limited to people and service providers reasonably requiring it for authorized business purposes.

No internet transmission, electronic storage, or security process is guaranteed to be completely secure.

Sensitive Information & Advertising Restrictions

Velqorunex™ sells general consumer pet grooming products. Advertising activities are not intended to use sensitive personal information to build audiences or target ads. We do not intentionally use AppLovin tools to associate sensitive health or other legally protected personal information with an individual, device, or household.

We also seek to avoid sending sensitive data through URLs, event names, or custom advertising parameters.

Children’s Privacy

Velqorunex.com is a general consumer retail website and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law or intentionally transmit known children’s personal information to AppLovin.

If you believe a child has submitted personal information improperly, please contact service@velqorunex.com.

International Data Processing

Velqorunex™, Shopify, and relevant partners may conduct operations or process information across borders. Personal information may therefore be processed or stored outside the country where a visitor is located. Where required, international processing and transfers are subject to applicable safeguards and legal rules.

Third-Party Sites & Services

External links, payment options, delivery providers, and third-party services may have their own terms and privacy practices. Please review those notices when supplying information directly to such providers.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services, website, advertising tools, business practices, providers, or applicable legal requirements. The most recent version is published here with its revision date. Material changes will be communicated when law requires.